Our mission, vision and values
we value quality, integrity and excellence
79 %
OF OUR STAFF HAVE BEEN WITH US OVER 5 YEARS
Internal Staff Survey
We’re proud of the work we do, and equally proud of the clients we work with.
Outsource Support’s positive reputation has always been built on the strong values that underpin the way we behave towards our own staff, our customers and our business partners.
We want to do the very best we can for you to give you time to focus on your key business and to help you succeed in keeping your staff, customers and visitors as happy as possible. So, if you chose to work with us, we can promise that you will always be the star of the show.
Our staff work hard to build trusted partnerships and long-term relationships with our clients. And it works. We’ve got some of the highest customer and staff retention rates in our industry.
our vision
Outsource Support will achieve continuous growth by partnering with our clients, supporting the development and well-being of all our team members, whilst approaching everything we do with constant innovation and integrity.
You and your organisation are important to us. We’ll make sure that we communicate efficiently and effectively with you, right through from director level to the staff working with you on the ground. We will always be prepared to listen. The work that some of our customers do across the sectors may look similar on the surface but our experience tells us that every situation is different. Every client’s business has its own unique requirements. We’ll always work hard to find a tailor-made service solution to fit your individual needs.
our mission
To be the preferred facility service partner of choice.
We’ll always take the safety of your site, your people and our staff extremely seriously at all times. Our safety record is exemplary and we look to not only meet but exceed every relevant test, assessment and industry standard.
We’ll always be open, transparent and honest. As with any service things don’t always go perfectly, but if there’s a problem we’ll identify and deal with it as soon as possible, working with you to put things right.
our core values
Work Safety
Safety First
The safety and wellbeing of people is a critical part of every decision making process.
Honesty
Integrity
Our company works in a way that is open, fair and honest.
Customer Service
Respect
Mutual respect matters to us, both inside and outside our company.
Empowerment
Teamwork
Our diverse teams communicate, share expertise and help each other.
Appreciate
Service Leadership
We anticipate, respond and deliver based on experience, professionalism and continuous training.
Contribute
Innovate
We create solutions, adapt, transform and never stand still.