have been the target of criminal activity in the last 12 months.
ISME National Crime Survey 2016
Outsource Support security epitomise prevention, perception and professionalism in delivering a responsible, responsive and flexible solution.
Keeping your premises secure is an essential responsibility, but discrete service and a great welcome is also important.
We create unique strategic development plans bespoke to each client, which include: exceptional customer service; partnership approach; proactive communication with ongoing client liaison and support; and innovative technology.
Through recognition that people are our most important asset, our security teams undergo the highest levels of training, engagement and recognition, and are supported by highly experienced management teams.
Our success is characterised by our long term client partnerships which are built on trust and benefit from our culture of continuous improvement.
Through leading staff development and recognition, our teams are trained to understand the value of positive and proactive engagement at every point of interaction as well as the importance of ‘owning the space’ to take personal ownership for the environment(s) they are working within.
Client partnerships are enhanced through monthly KPI meetings and quarterly performance reviews to ensure we continue to align with all client requirements as well as keeping a momentum of continual improvement.
Outsource Support offers wide-ranging mobile patrol solutions where extra vigilance is required but not to the extent or cost of 24 hour on-site manned security.
Pre-determined inspections at staggered or set times, dependent on customer requirements, can prove an excellent deterrent and can significantly improve insurance liability. This solution can benefit from economies of scale when several businesses in one area collaborate to set-up one efficient solution with Outsource Support.
We also provide bespoke ‘lock and unlock’ services to remove the hassle of finding trustworthy and dependable key holders within your own business. This can eradicate the cost of key replacements and time lost through waiting for premises to be correctly opened on time.
This service is especially valuable for irregular and unforeseen events such as lone workers, weekend / Bank Holiday working and deliveries at short notice. All ‘lock and unlock’ solutions have the flexibility to include turning on or off lights and equipment, whilst ensuring all windows and doors are securely closed and fully locked. Not only does this secure your premises, it can also help reduce your energy bills and improve sustainability.
Our tailored key holding service undertakes the responsibility of holding your keys securely and responds to appropriate requests for access and alarm activations at your premises.
All of our security teams are professionally trained, licensed and experienced to deal with any situation. Our key holding service is supported by real-time technologies for communication, navigation, location, on-off site timing and man-down/distress alerting.
Our aim is to respond to alarm activation events immediately and re-secure your premises as quickly as possible, by liaising with the alarm receiving company to verify the cause of the alarm event and co-ordinate the appropriate response.
Combining CCTV and audio communications, our operators are able to deploy the necessary resources to ensure that incidents are resolved, whilst ensuring that a full, detailed report is maintained throughout and available for our clients.