Providing a consistently high standard of service requires a lot of good people working together, supported by the best processes and technology. At Outsource Support we run a tight ship and strive to be the best at what we do.
From the people we employ to the systems, products and equipment we use, Outsource Support is committed to being better, more reliable and cost effective than our competitors. This is demonstrated in our commitment to retain the best staff by paying all our staff above the minimum wage.
We invest heavily in training, not only job specific but also person specific, to enable staff to fulfil their potential.
Our commitment to paying above minimum wage ensures our community is developed and supported by individuals who are skilled and committed and is a key component in delivering a superior service.
We only employ legitimate individuals who have successfully passed our security vetting procedure. This ensures we are providing work to individuals who are guaranteed legally entitled to work in the Ireland and safe to work around children and vulnerable adults.
Our fully equipped BICSc accredited Training Academy was developed in association with the British Institute of Cleaning Science modular training scheme and this is where we train our staff.
No-one steps out in Outsource Support uniform until they’ve passed through our BICSc-accredited training programme. And when we inherit TUPE staff, each one must re-train with us, so we know they’re good enough for our standards.
There’s a lot to learn. Some of our equipment can be quite technical. But even with the simpler processes of cleaning, there’s always a right way, a safe way and a more productive way to do things. That’s what we’ve learnt – and that’s what we teach.
We make sure all our staff, from directors to cleaners, whether recruited by us or taken over on a contract, have the legal right to work in the Ireland and pose no threat to your business.
Positive Identity Check
No-one can work for us without first providing photographic ID . Our first check, therefore, is to visually match the photo with the applicant. Sounds obvious, but a surprising number of employers do not even conduct this basic level of inspection.
As a modern and progressive support services provider, we keep track of where all our employees are through a sophisticated time and attendance system. We monitor our fleet of vehicles and track their location through our fleet management system and we carefully manage our client relationships through an advanced CRM system.
Outsource Support utilises a Customer Relationship Management software system. Every telephone call, email, letter or conversation is recorded. This reporting means that every department within Outsource Support is aware of what is happening on each and every contract at any given time and we can allocate additional resources to areas of need.
Environmental awareness is something that permeates throughout our entire company, from our head office to each and every product we use and contract we operate.